FAQ

Frequently Asked Questions

Find answers to our most commonly asked questions below.

Where do you ship to? We ship to the United States and 27 countries internationally, including Canada, the UK, Australia, Germany, France, Japan, and more. Orders are processed within 1–3 business days. Domestic orders typically arrive within 7–15 business days; international delivery times may vary by destination.

Are your products safe to use? Yes. All Xenorra products are CE, FCC, and RoHS certified — independently tested for electrical safety, heat, and materials. Always read the included manual before use.

What is your return policy? We offer free returns within 90 days of delivery on all products. If you're not satisfied for any reason, contact us and we'll make it right.

What if my order is lost or damaged? If your order is lost in transit or arrives damaged, we will issue a full refund. No questions asked.

What if my order doesn't arrive? If your order has not arrived within 30 days of shipping, you are entitled to a full refund automatically.

Are these medical devices? No. Xenorra products are wellness and comfort devices only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional before use.

How do I track my order? Once your order ships you'll receive a tracking number via email automatically. Allow 1-3 business days for tracking to activate after dispatch.

Do you offer a warranty? All Xenorra products are backed by our 90-day satisfaction guarantee. Contact us at [your email] if you experience any issues.